Elements and Performance Criteria
- Develop trust and confidence and provide necessary information to team
- Treat work group members with integrity, respect and empathy in accordance with company requirements
- Promote the company's social ethical and business standards in accordance with company requirements
- Develop and maintain positive relationships in accordance with legislative and company requirements
- Determine roles of work group members in a cooperative manner in accordance with company requirements
- Provide information to work group members on work requirements, specifications and company requirements using effective communication techniques and suitable communication mediums
- Gain and maintain trust and confidence of work group members through the consistent outlining and competent demonstration of workplace procedures
- Plan team activities
- Allow work group members the opportunity to participate in planning work activities, where appropriate, in accordance with company requirements
- Consider the existing competencies and capacities of work group members in determining level and type of input to work planning and in accordance with company requirements
- Inform work group members of the interrelated nature of work activities, where necessary, in accordance with company requirements
- Verify and confirm that work objectives are understood by work group members in accordance with company requirements
- Contribute to effective teamwork
- Adopt forms ofcommunication appropriate to work activities and the work group in accordance with company requirements
- Assign individual responsibilities for activities, taking into account individual levels of competency as part of a full job plan
- Provide assistance, guidance and support where appropriate to individuals in order to achieve required work group outcomes and complete activities
- Manage poor work performance in accordance with company requirements
- Discuss problems and resolve them through agreed and accepted processes wherever possible in accordance with company requirements
- Monitor and review team performance
- Develop processes for work group performance review in accordance with company requirements
- Collect feedback from individuals or the work group on a regular basis and use information to identify and implement improvements in future workplace arrangements in accordance with company requirements
- Assess and record outcomes and performance of individuals or the work group to determine the effectiveness of work arrangements in accordance with company requirements
- Analyse and review data on performance and provide information to relevant parties in accordance with company requirements